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        • 全國 | 10年以上 | 本科 | 提供食宿

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          • 五險一金
          • 節日禮物
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 包吃包住
          • 人性化管理
          國際高端酒店/5星級 | 2000人以上
          發布于 06-20
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          This position is applicable to the following hotels 該職位適用于以下酒店: Operation Hotel 營運酒店 Banyan Tree Jiuzhaigou 九寨溝悅榕莊 Pre-opening Hotel 籌備酒店 Dhawa Beihai Weizhoudao 北海潿洲島悅苑酒店? Job description 崗位職責 Ensures compliance with the Group’s Mission Statement. 確保服從集團的使命聲明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指導和維護銷售營銷活動達到預期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不斷推動和發展酒店的業務。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 監控實際與預算的目標,發展與控制服務和產品交付中的業績,客戶的滿意度和財政目標。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施來促進適當的員工培訓,確保最高的員工士氣。 Ensures that proper employer/associates relations are maintained. 確保適當的雇主/員工關系的維護。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 評估一定時期的運行報告,視情況而定(每日,每周或者一個時期的結束)。 Reviews the property operations with the individual department heads to ensure that quality and service standards ? ? ?are maintained throughout the hotel/resort. 與每個部門領導評估公司的運營情況,并確保和維持這個酒店的服務質量和標準。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 評估客人的評價并與部門領導共同解決發生的問題。 Develops and monitors short and long term planning for the property. 監管和發展公司短期和長期的計劃。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行業的創新和業務方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 評定目前的行業趨勢和理念,并向其執行上級提出適當的建議和意見。
        • 全國 | 10年以上 | 本科

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          • 五險一金
          • 帶薪年假
          • 技能培訓
          • 管理規范
          • 崗位晉升
          國內高端酒店/5星級 | 2000人以上
          發布于 06-20
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          一、Key Responsibilities 職責概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 憑借相當獨立的主動性和判斷力,為酒店提供領導和方向以確保酒店長期處于高效的、有效的和贏利的經營狀態。 ? 二、Essential Duties and Responsibilities 主要職責和責任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 確立酒店的經營計劃、發展規劃及經營方針,確定酒店管理目標,領導經營班子成員開展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市場變化和發展情況,制定市場拓展計劃和價格體系,適時提出階段性工作重點,并指揮實施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 決定酒店組織機構及中層以上管理人員培養和使用,負責組織對部門經理的人事考核和業績評估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the? limits of authority; 全面負責酒店的市場拓展和財務計劃工作;在權限內負責酒店內資金調配,審批資金支出等經營事宜。 5. Enhance hotel safety management; 加強酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司領導交辦的其他工作。 ? 三、Requried Qualifications 資質要求 1. Required Skills / Certificate 技能 / 證書 2. Computer Skill: Skillful to operate Office電腦操作技巧: 熟練使用MS辦公軟件 3. English Language Level: Fluent in English spoken and written is preferred 英語水平:口語與書寫流利為佳 ? Qualifications 資格 1. Team Focused 關注團隊: Support colleagues 給予同事支持 Explain what to do and the reason 闡述工作任務及其原因 2. Action Oriented 行動導向 Strives to deliver consistently 力爭始終如一的完成工作 Focus on details and standards 關注個人工作的細節和標準 3. Passionate工作熱情 Understand guests’demand and the market 理解客戶的需求和市場 Create a positive environment for changing 為變革創造一個積極的環境 4. Business skills 業務技能 Understand the short-term opportunities of reform 了解短期的變革機會 Understand the profit model 了解企業如何盈利 ? Experience 經歷要求 1. Associate degree or above; 全日制大專(含)以上學歷。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企業管理等相關專業。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星級酒店管理工作經驗。 4. Hotel management professional knowledge and leadership skills; 酒店專業知識及領導能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很強的計劃、組織、溝通、協調、領導能力。 6. Skilled in the use of office automation equipment and realated management software; 熟練運用辦公軟件及相關管理軟件。 7.Excellent written and verbal communication; 具備優秀的書面和口頭表達能力。 8. Appreciate Poly culture; 認同保利企業文化。 9. Good Character and Ethics; 有良好的職業操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 嚴格遵守國家法律法規,執行企業各種規章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原則性強,職業化規范度高,具有良好的團隊協作精神,出色的人際交往能力,誠實可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有較強的工作責任心和學習能力、良好的團隊合作意識。
        • 全國 | 10年以上 | 本科

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          • 五險一金
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 人性化管理
          • 職業發展計劃
          • 員工活動
          • 免費工作餐
          • 入職培訓
          國內高端酒店/5星級 | 100-499人
          發布于 07:30
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          【崗位職責】 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統,使之合理化、精簡化、高效化。 3、 負責實現酒店的營業收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算,提出更新改造和投資計劃。 5、 落實酒店年度財務預算,向各部門下達年度工作指標。 6、 督促酒店維修保養工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作,培養人才,提高整個酒店的服務質量和員工素質。 【崗位要求】 1、 本科以上學歷,相關管理專業。 2、 從事國際品牌酒店工作10年以上,具有5年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊,事業心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。 6、 可以使用英文作為工作語言。
        • 北京-朝陽區 | 3年以上 | 本科 | 食宿面議

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          • 人性化管理
          • 補充醫療保險
          • 員工關懷
          • 入職伙伴
          • 豐厚薪酬福利
          • 全球職業發展
          • 五險一金
          • 節日禮物
          • 帶薪年假
          • 包吃包住
          國際高端酒店/5星級 | 500-999人
          發布于 09:41
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          SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.? The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.? ? The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.? Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.? Responsible for supporting, mentoring and developing the finance staff.? Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.? Responsible for conducting monthly P&L meetings.? Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.? Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.? Responsible for preparing and submitting the quarterly self assessment report.? Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.? Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.? Responsible for continuously searching for new business opportunities to benefit the hotel.? Responsible for the control environment within the hotel.? Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.? Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.? Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
        • 總經理

          3萬-5萬
          北京 | 10年以上 | 本科

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          國內高端酒店/5星級 | 100-499人
          發布于 09:14
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          卓越雇主
          卓越雇主
          崗位職責 1、 全面負責酒店的經營管理,建立、健全酒店的組織管理系統,使之合理化、精簡化、高效化運行。 2、執行集團總部下達的各項決議,保證符合品牌和服務的所有標準要求以及管理內容,提升業主滿意度和酒店品牌知名度。 3、負責制定酒店的經營預算和決算,實現酒店的營業收入指標和利潤指標。 4、落實酒店年度財務預算,向各部門下達年度工作指標。 5、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 6、 做好酒店機構設置、員工編制及重要人事變更。 7、 指導培訓工作,培養人才,提高整個酒店的服務質量和員工素質。 崗位要求 1、 本科以上學歷,相關管理專業。 2、 從事5星級酒店工作10 年以上,具有3年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、勇于承擔責任,擁有管理創造力,重視團隊協作。 5、 善于管理和經營團隊,事業心強。 6、 有較強的溝通、計劃、決策和綜合判斷能力。
        • 北京 | 3年以上 | 本科 | 食宿面議

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          • 五險一金
          • 管理規范
          • 帶薪年假
          • 帥哥多
          • 美女多
          • 工作日兩餐
          • 個人發展計劃
          • 晉升靠實力
          • 活力團隊精神
          • 人性化管理
          國際高端酒店/5星級 | 500-999人
          發布于 06-20
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          Functionsas the strategic business leader of rooms operations and acts as GeneralManager in his/her absence.? Areas ofresponsibility include Front Office, Business Center, Retail/GiftShops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention.? Position oversees the development andimplementation of departmental strategies and ensures implementation of thebrand service strategy and brand initiatives.?The position ensures the rooms operations meet the brand’s targetcustomer needs, ensures employee satisfaction, focuses on growing revenues andmaximizes the financial performance of the department.? Develops and implements property-widestrategies that deliver products and services to meet or exceed the needs andexpectations of the brand’s target customer and employees and provides a returnon investment. CANDIDATE PROFILE? Education and Experience ·4-yearbachelor's degree in Business Administration, Hotel and Restaurant Management,or related major; 2 years experience in the guest services, front desk,housekeeping, sales and marketing, management operations, or relatedprofessional area.?At least 3 years working experience in 5 star hotel.
        • 全國 | 5年以上 | 本科

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          國際高端酒店/5星級 | 2000人以上
          發布于 06-18
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          A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded Lead in all key property issues including capital projects, customer service, and refurbishment Ensure all decisions are made in the best interest of the hotels and Hilton Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property Provide effective leadership to hotel team members Lead in all aspects of business planning Comply with and exceed Hilton Brand Service Standards Ensure costs are controlled and revenue opportunities are effectively sourced and delivered Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton Hold regular briefings and communication meetings with the HOD team Respond to audits to ensure continual improvement is achieved What are we looking for? A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience as General Manager within a similar quality hotel Degree or diploma in Hotel Management or equivalent Possesss strong commercial acumen, with experience in increasing profitability Experience managing budgets, revenue proposals, and forecasting results in a similar sized property Excellent leadership skills Exceptional communication skills In-depth knowledge of the hotel/leisure/service sector What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its?global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all!
        • 北京-朝陽區 | 8年以上 | 本科 | 食宿面議

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          • 人性化管理
          • 補充醫療保險
          • 員工關懷
          • 入職伙伴
          • 豐厚薪酬福利
          • 全球職業發展
          • 五險一金
          • 節日禮物
          • 帶薪年假
          • 包吃包住
          國際高端酒店/5星級 | 500-999人
          發布于 09:41
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          OVERALL OBJECTIVES This position is responsible to coordinate and manage the day to day maintenance and up keep of the hotel as it pertains to engineering. The job of Director of Engineering is executed satisfactorily when: There are no serious incidents or accidents. No serious guest complaints regarding maintenance issues. POMEC costs remain within budget. The team is motivated and efficient. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.? The Director of Engineering fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. MAIN RESPONSIBILITIES Ensure preventive and corrective maintenance of the real estate. Represent the engineering function within the hotel’s executive committee. Ensure the production and supply of energy at all times. Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to the guest contact and safety. Optimise maintenance costs. Participate in projects, track renovation projects. Accept all kind of necessary maintenance tasks. Propose operating budget and investment budget. Select end recruit suitable employees for the department using prescribed set of policies and procedures. Conduct monthly departmental meetings with the team in order to review the monthly achievements and areas for improvement. Conduct annual performance evaluations. Comply with all Kempinski company policies. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
        • 北京 | 10年以上 | 本科 | 提供食宿

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          • 五險一金
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 員工生日禮物
          • 人性化管理
          • 包吃包住
          • 年底雙薪
          精品酒店 | 100-499人
          發布于 09:40
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          有投必應
          有投必應
          Key Responsibilities: - Develop and implement comprehensive salesand marketing strategies to maximize hotel revenue and market share. - Cultivate and maintain strongrelationships with domestic and overseas luxury travel agents, such asVirtuoso, Signature Travel Network, Traveller Made, and American Express FineHotels & Resorts. - Design and execute unique experiences forhigh-end travelers that align with our brand’s artistic and luxurious identity. - Utilize a deep understanding of currentsocial media trends to position Hotel éclat Beijing as a leader in the luxuryhotel sector. - Collaborate with internal teams to ensurecohesive and impactful marketing campaigns. - Analyze market trends and competitoractivities to inform strategic planning and decision-making. - Monitor and report on sales and marketingperformance metrics, adjusting strategies as needed. - Manage and oversee the sales, marketing,and revenue teams to ensure alignment with business objectives. - Prepare and manage departmental budgets,ensuring adherence to financial goals. - Oversee P&L to ensure the hotel'sfinancial targets are met or exceeded. - Attend and represent the hotel inindustry-related meetings, conferences, and events. - Report directly to the General Manager,providing regular updates on sales and marketing activities and performance. Qualifications: - Minimum of 8-10 years of experience insales and marketing within the luxury hospitality industry.? - Extensive understanding of the Chinesemarket; fluency in Mandarin and English is a significant advantage.? - Proven experience with both domestic and international.
        • 北京 | 5年以上 | 大專 | 食宿面議

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          • 五險一金
          • 節日禮物
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 員工生日禮物
          • 包吃包住
          • 人性化管理
          西式餐飲 | 100-499人
          發布于 10:19
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          Responsible to the Managing Director, fully responsible for the outlet's management and daily operation, to ensure the successful realization of various business objectives. 對執行董事負責,全面負責餐廳的經營管理和日常運轉工作,確保各營業目標的圓滿實現。 According to the Managing Director's work policy, formulate the department's annual revenue budget and operation plan, and organize and arrange the specific implementation plan and achieve the budget. 依據執行董事的工作方針制定部門的年度收入預算與運營計劃,并組織安排具體實施計劃并達成預算。 Responsible for building and developing the operation team, organizing the recruitment, training and assessment of planners to meet the needs of operation and business development. 負責建設與發展運營團隊,組織計劃人員的招聘 培訓 考核從而滿足運營與業務拓展的需要。 Responsible for the establishment and improvement of operation-related systems and work standards, as well as the implementation of various management systems. Ensure a good cooperative relationship between the various departments of the outlet (F&B Service, Culinary, Administration, Finance, etc.), find conflicts and problems in a timely manner and coordinate and deal with them. 負責建立與完善運營相關的系統與工作標準,及各項管理制度的貫徹執行。確保餐廳各部門(前廳、后廚、行政、財務等)之間良好合作關系,發現矛盾與問題及時協調與處理。 Grasp the market situation, and be responsible for the formulation, deployment, supervision and implementation of the regional annual market plan. (Foreign cooperation, channel management, media cooperation, promotion planning and other related work implementation). 把握市場行情,負責區域的年度市場計劃的制定,部署及監督與實施。(對外合作、渠道管理、媒體合作、推廣策劃等相關工作的落實)。 Develop annual sales plans for internal and external banquets, deploy, supervise, and implement them. 制定年度內宴及外宴等銷售計劃,部署及監督與實施。 Responsible for the cost control of the entire outlet (management and control of various financial expenses), adjust and implement new measures in a timely manner when problems are found. 負責整個餐廳的成本控制(各項財務費用的管理與控制),發現問題及時調整并執行新的措施。 Responsible for coordinating and handling the external public relations of the outlet. 負責協調處理餐廳外部公共關系。 Responsible for outlet public safety, food safety, fire protection, etc., and regularly check the implementation of various safety conditions. In particular, grasp the national guidelines and policies related to food hygiene, and make corresponding summaries; 負責餐廳公共安全、食品安全、消防等,定期檢查各項安全的執行狀況。特別把握國家有關食品衛生方面的方針、政策,作相應的總結;
        • 北京-通州區 | 經驗不限 | 大專 | 提供食宿

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          • 管理規范
          • 崗位晉升
          • 人性化管理
          • 年底雙薪
          • 五險一金
          • 薪資高待遇好
          • 晉升空間大
          • 工作環境好
          其他 | 50-99人
          發布于 14:18
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          應高端客戶市場需求,公司長期招聘/培養私人管家團隊(教育管家,管理管家,商務管家,內務管家)負責輸送上崗。 1、要求: (1)從事酒店、物業、餐飲、教育、旅游、董助、家政服務行業滿3年及以上; (2)管家年齡在28-48歲,做事沉著穩重,有一定的應變能力; (3)大專及以上學歷,具備一定的認知能力和情商; (4)形象氣質佳,良好的禮儀修養,良好的職業素養,有良好的溝通、學習能力; (5)熱愛服務行業,有服務意識。 (6)有意向從事管家職業的人員;從事過企業管理或管理層助理,有醫護、教育、酒店、高端會所、高端服務工作經驗人員優先。 2、具體工作內容: (1)負責家庭服務人員(育嬰師、廚師、保姆、園藝師、保安)的管理,服務團隊的組建、培訓,服務標準的制定,服務人員工作的分配、檢查和驗收; (2)宴會宴請的籌備、安排,餐單的制定,賓客的迎來送往; (3)日常財務費用的管理,包括生活用品采購、日常費用支付等; (4)別墅設施設備維護,酒窖管理,雪茄養護,泳池養護; (5)奢侈品購買、盤點、整理存放和養護; (6)茶葉沖泡、存儲; (7)雇主出行安排策劃,目的地酒店、機票預訂。 薪資待遇: ?實習期月薪15000-20000;轉正年薪:30萬-80萬元。 ?3-6個月后,根據考核情況可以升級為統籌型管家。 3、就業安置: 入職鎂瑛慧中國式管家(北京、上海、深圳、廣州、浙江)等其他城市,根據客戶及管家個人情況做相應匹配。 4、職業規劃:品學兼優者優先安排上崗,根據個人的技能水平及客戶滿意度考評晉級,發展空間大,晉升通道明確。 招聘單位:北京鎂瑛慧家庭服務有限公司 北京通州分公司:北京東長安街沿線國貿往東通州萬達廣場北京one A區 901 公司快速發展中,大量優質高凈值客戶等待匹配高端家庭服務人員,有意加入者請聯系:李老師13261346261(微信同號)/谷老師13501253668(微信同步)
        • 私人管家

          3萬-5萬
          北京 | 經驗不限 | 大專 | 提供食宿

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          • 管理規范
          • 崗位晉升
          • 人性化管理
          • 年底雙薪
          • 五險一金
          • 薪資高待遇好
          • 晉升空間大
          • 工作環境好
          其他 | 50-99人
          發布于 14:18
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          私人管家的工作職責; 1. 家庭事務管理:負責協調和管理家庭日常事務,包括家庭成員的日程安排、家庭設備的維護保養、家庭資產的管理等。 2. 人員管理:負責招聘、培訓和管理家庭雇傭人員,如保潔員、廚師、司機等,確保他們的工作質量和效率。 3. 餐飲服務:負責制定和執行家庭的餐飲計劃,包括菜單的設計、食材的采購和烹飪等,根據家庭成員的口味和健康需求提供合理的飲食安排。 4. 家庭安全管理:負責家庭安全的預防和保護,包括安裝和維護安防設備、制定安全規章制度、處理突發事件等,確保家庭成員的人身和財產安全。 5. 財務管理:負責家庭的財務管理,包括編制家庭預算、管理銀行賬戶、處理賬單和報稅等,確保家庭財務的健康和有序。 6. 旅行和出行安排:負責家庭成員的旅行和出行安排,包括機票、酒店和交通的預訂,行程的安排和協調等,確保出行的順利和舒適。 7. 家庭成員的個人護理和需求滿足:關注和滿足家庭成員的個人護理和需求,如購物、健康狀況管理、社交活動的組織等。 私人管家的任職要求; 1. 豐富的家庭管理經驗和能力,熟悉家庭事務和流程,具備良好的組織和協調能力。 2. 優秀的溝通和人際關系技巧,能夠與家庭成員和雇傭人員建立良好的合作關系。 3. 良好的時間管理和應變能力,能夠處理多任務和緊急情況。 4. 具備基本的財務管理和會計知識,能夠進行家庭財務管理和報表分析。 5. 具備相關的餐飲和烹飪知識,能夠制定營養均衡的飲食計劃和烹飪美食。 6. 保持職業操守和高度的保密性,處理家庭事務時能夠保護家庭成員的隱私。 7. 熟練掌握相關的電腦和辦公軟件,能夠進行日常事務的電子化管理和數據分析。 8.年齡28歲--48歲,大專及以上學歷,基礎英語口語 專業管家優先考慮 如候選人符合條件可以推薦崗位,或者想長期發展走專業也可以選擇參與行業培訓。
        • 北京 | 8年以上 | 學歷不限

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          • 五險一金
          • 帶薪年假
          • 節日禮物
          • 人性化管理
          • 月休6天
          會所 | 100-499人
          發布于 14:15
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          【崗位職責】 1、監督中廚房、宴會廚房及職工廚房員工的工作,控制所有設施及成本,增加餐飲部的利潤。 2、負責所有中餐的準備、烹飪及裝飾工作,以達到最高的質量標準。 3、檢查存貨及成品。 4、檢查所有食品的準備情況、 5、清楚所有食品的配料、技巧、烹飪方法及設備等方面的知識。 6、研究當地餐飲市場,極積開創研發新菜品。 【崗位要求】 1、同崗位工作經驗8年以上。 2、接受過專業技術訓練,達到X級廚師技術水平。 3、有豐富的技術及行政經驗,其中在米其林、黑珍珠及奢華五星星級飯店工作不得少于8年以上。 4、懂得成本核算,食物原料及食品營養知識。 5、身體健康,精力充沛。
        • 北京-延慶區 | 3年以上 | 大專 | 提供食宿

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          • 五險一金
          • 節日禮物
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 包吃包住
          • 人性化管理
          國際高端酒店/5星級 | 100-499人
          發布于 09:02
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          【崗位職責】 1、制定及執行酒店市場銷售計劃。 2、酒店市場開發、客源組織和酒店商品客房、餐飲、會議的銷售工作。 3、分析市場動向、特點和發展趨勢,設立市場目標。 4、走訪客戶,根據市場變化,并不斷改進服務工作。 5、審核服務活動的策劃方案,組織員工工作。 6、簽定住房優惠協議、旅行社房價協議及各種合作協議、認報刊合同、廣告宣傳服務協議。 7、統籌酒店內外的公關宣傳工作;審閱酒店對外發布的宣傳稿件。 8、對外通過接待、出訪、新聞媒介等,對內做好各部門的推銷和宣傳活動等,管理美工制作,以達到酒店經營的宣傳目標。 【崗位要求】 1、大專以上文化程度;3年以上同崗位工作經驗。 2、按照公司整體要求,制定和組織實施公司在市場策劃、銷售管理、客戶服務的戰略規劃。 3、負責項目可行性比選階段的市場研究、客戶分析、市場定位和營銷推廣方案設計。 4、負責監督和考核公司各項目的營銷推廣、銷售進度、銷售回款和客戶服務等,支持和保障項目實施。 5、負責組織營銷推廣、銷售執行、客戶服務等方面專業人員的培訓。 6、英語口語和書寫流利。
        • 北京 | 3年以上 | 本科 | 食宿面議

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          • 五險一金
          • 節日禮物
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 出國旅游
          • 人性化管理
          • 年終獎金
          國際高端酒店/5星級 | 100-499人
          發布于 06-20
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          專業知識技能: 1. 具備領導才能,了解所負責部門對各職位的責任。 2. 掌握使用互聯網及其它主要電腦系統的知識。 3. 掌握應用銷售及前臺的電腦系統。 4. 了解團隊會展市場,商務旅游、旅游業國際市場,會議旅游及餐飲銷售。 5. 能夠掌握和理解市場和競爭。 教育: - 四年制學士學位工商管理、市場營銷、酒店管理或相關專業; 5年奢華酒店的銷售管理經驗和市場營銷或相關專業領域。 經驗: -? 三年以上團隊領導工作經歷。 -? 三年以上奢華酒店團隊銷售經驗。 其它技能要求: 1. 優秀的中,英文口頭表達及書寫能力。 2. 良好的電腦技能,至少會使用微軟辦公室、互聯網及其它的流行出版軟件。 3. 良好的人際交往和溝通技巧。 4. 獨立工作以及在壓力下工作的能力 Job Knowledge / Skill: 1. Leadership skills and knowledge of all tasks within the area of responsibility. 2. Knowledge and experience in Internet and other major computer programs. 3. Ability to use Sales and Front Office computer systems. 4. Knowledge in MICE, Corporate, Travel Industry, Meeting and Catering sales. 5. Ability and understanding of the market and competition. Education: -? 4-year bachelor's degree in Business Administration, Marketing, Hotel Management, or related major; 5 years team leader experience in the luxury hotel sales and marketing or related professional area. Experience: -? Demonstrated skills in supervising a team for at least 3 years. -? Group sales experience in luxury hotel for at least 3 years. Additional Skill required: 1. Excellent written and spoken Mandarin & English are a must. 2. Good computer skills with minimum requirement in use of Microsoft Office, Internet and other popular software. 3. Good interpersonal & communication skills. 4. Ability to work independently and under pressure
        • 全國 | 10年以上 | 大專 | 提供食宿

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          • 五險一金
          • 帶薪年假
          • 技能培訓
          • 管理規范
          • 崗位晉升
          國內高端酒店/5星級 | 2000人以上
          發布于 06-20
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          【崗位職責】 - 負責規劃酒店項目的市場發展策略,把握項目在行業中的發展方向,完成項目在行業中的市場定位,及時提供市場反饋并對公司的市場操作計劃不斷優化與完善; - 通過各種市場推廣手段完成既定的品牌營銷目標,對營銷預期目標及實際效果負責; - 負責大客戶開發、渠道拓展、商務洽談、開發和協調各類媒體資源,建立有效的媒介傳播手段等; - 負責團隊的建設與管理,全面安排、管理市場部的年度市場策略和市場計劃; 【崗位要求】 - 市場營銷或相關專業大專以上學歷,酒店管理、市場營銷等相關專業優先; - 工作經驗及年限:至少2年以上市場銷售部負責人工作經驗; - 有戰略管理、組織變革管理、管理能力開發、市場營銷、合同法、財務管理及談判技巧等方面的培訓能力; - 對市場營銷工作有深刻認知,有較強的市場感知能力、敏銳地把握市場動態、市場方向的能力、密切的媒體合作關系 - 高度的工作熱情,良好的團隊合作精神,有較強的觀察力和應變能力、出色的人際溝通能力、團隊建設能力、組織開拓能力
        • 駐店經理

          3萬-4萬
          北京 | 5年以上 | 本科

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          • 五險一金
          • 節日禮物
          • 帶薪年假
          • 員工生日禮物
          • 免費體檢
          • 管理規范
          • 技能培訓
          • 崗位晉升
          • 人性化管理
          國內高端酒店/5星級 | 100-499人
          發布于 06-19
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          1、協助總經理做好經營管理工作,完成各項經營管理目標。 2、協助總經理制定和完善酒店各項規章制度及工作程序和標準,建立健全酒店組織機構和合理有效的經營管理運行機制。 3、對酒店長期發展規劃、年度經營方針、計劃以及管理目標提出有效建議。 4、負責組織、指導、檢查、協調分管部門的工作。 5、負責分管部門管理人員的培養和使用。 6、負責重要客人的接待工作。 7、完成總經理安排的其它工作。 文化程度:大學本科以上文化程度。 外語水平:具有良好的英語聽說水平。 工作經驗:具有3年以上高星級酒店副總經理或5年以上總監級管理工作經驗。
        • 北京-東城區 | 3年以上 | 大專

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          • 六險二金
          • 過節費
          • 工齡獎
          • 技能培訓
          • 帶薪年假
          • 通訊補貼
          • 高溫補貼
          • 崗位晉升
          • 健康體檢
          有限服務中檔酒店 | 500-999人
          發布于 06-19
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          【崗位職責】 1、負責體育公司的整體運營,包括公司下屬北京店、上海店的運營管理、賽事策劃、組織、執行和后續的總結評估。同時,還需要協調商旅與體育公司之間的資源和業務整合。 2、根據商旅的定位和客戶群體,開發和推廣相關的體育活動和產品,如健身房服務、SPA、戶外運動等,以增加門店的吸引力和收入來源,以及持續性盈利。 3、制定和執行體育公司的財務計劃,確保各項活動能夠實現預算內的盈利。 4、制定詳細的預算計劃并嚴格執行,對預算外的支出嚴格審查,確保必要支出。 5、定期進行成本分析,了解成本結構和變化趨勢,對成本進行實時監控,確保各項支出在預算控制范圍內。 6、確保所提供的體育服務符合公司的的服務質量標準,滿足客戶的需求和期待。 7、尋找和建立與其他體育機構、品牌或商旅的合作關系,以擴大業務范圍和影響力。 【崗位要求】 1、大專以上學歷,有相同崗位工作經驗3年以上。 2、掌握體育公司基礎管理知識,懂得成本管理與核算,了解市場營銷學和公關知識。 3、熟悉工商管理法規、治安消防條例及音像管理規定。 4、具有級織,指揮、計劃、控制和協調能力。 5、有拓展市場,發展業務的能力。 6、有較好的文字組織和語言組織表達能力。
        • 全國 | 經驗不限 | 大專 | 提供食宿

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          • 五險一金
          • 技能培訓
          • 人性化管理
          • 領導好
          • 包吃包住
          • 年底雙薪
          服務式公寓 | 2000人以上
          發布于 06-20
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          崗位職責 1.在總經理帶領下,負責酒店的日常經營管理工作,對各項經營管理指標負責。  2.提出酒店的經營管理思路,協助確定酒店年度經營計劃,并指揮落實。 3.協助建立健全酒店內部管理系統、運行機制及各項規章制度。 4.協調各部門關系。  5.研究市場發展趨勢和客戶需求,推出符合市場趨勢的酒店產品。  6.審定酒店的市場營銷方案,和客戶滿意度,不斷提高酒店整體經營狀態和水平。  7.提高酒店的管理水平、服務質量。  8.協助總經理負責酒店人才培養,提高酒店整體管理水平,員工素質和服務質量。 任職條件 1 大專及以上學歷,酒店管理等相關專業。  2 工作經歷主要為國際品牌酒店,具備同崗位工作經驗。  3 具備豐富的酒店籌建籌開工作經歷,并擔任關鍵崗位角色。  4 熟悉酒店各部門服務及管理流程,尤其具備豐富的房務體系專業知識。  5 善于管理和經營團隊,事業心強,富有激情。  6 有較強的適應、溝通、計劃、決策和綜合判斷能力。  7 英語可作為工作語言。  8 能服從崗位工作安排,職業形象較好。 具體工作城市和業務,將會根據實際情況進行安排和確認。 請注意:你的簡歷信息將會被我們轉發到我們的第三方招聘系統進行流程使用。我們會采用合理的安全措施來保護您的個人數據安全,如您繼續申請該職位,即表示您已知曉并認可我們的操作。
        • 全國 | 5年以上 | 大專 | 提供食宿

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          • 五險一金
          • 包吃包住
          • 技能培訓
          • 大公司大平臺
          • 帶薪年假
          • 管理規范
          有限服務中檔酒店 | 2000人以上
          發布于 06-20
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          卓越雇主
          卓越雇主
          工作職責: 1、全面負責酒店運營管理工作; 2、執行公司產品、對客服務、品牌、價格等連鎖標準,根據公司要求,監控分店服務質量,及時處理賓客投訴和意見,提升賓客滿意度,增進客戶體驗感受; 3、組建團隊,帶領酒店全體員工共同努力完成酒店的各項經營管理指標; 4、與投資人保持良好關系,處理并解決好投資人對酒店經營管理的訴求; 5、推廣分店品牌和維護品牌形象,保障分店及品牌的良好口碑。 任職資格: 1、5年以上高端酒店從業經驗,熟悉酒店整體運營及管理; 2、善于團隊建設和成本控制,良好的溝通能力; 3、具備強效的執行力、協調能力、創新能力和危機處理能力; 4、熱愛生活,熱愛旅行,自身擁有美好的生活方式,熱愛實踐并不斷學習和創造生活美學。 備注:能接受全國派遣者優先考慮。
        • 北京-順義區 | 5年以上 | 本科 | 提供食宿

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          • 五險一金
          • 節日禮物
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 員工生日禮物
          • 包吃包住
          • 人性化管理
          • 年終獎
          • 補充醫療保險
          國內高端酒店/5星級 | 100-499人
          發布于 10:58
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          【崗位職責】 1、負責酒店人力資源部的全面管理工作,制定和實施人力資源規劃。 2、負責建立和健全人事、勞資、考核、聘任、晉升、獎懲等各項規章制度。 3、負責酒店高層管理人事的招聘和儲備人才庫的建設。 4、執行酒店關于人事調配、工資獎勵、勞保福利、安全生產的方針、政策和規定。 5、組織編制工資、人事、考勤、考核等報表。 6、制定和完善酒店組織架構、薪酬體系、績效管理體系。 【崗位要求】 1、本科以上學歷,有相同崗位工作經驗5年以上。 2、在酒店招聘、合同管理、薪酬制度、員工培訓、績效考核、事故預防、政府關系等方面具有豐富經驗。 3、熟知國家、地區勞動法律法規及相關政策。 4、具備英語聽說讀寫能力。 5、管理類專業,接受過系統的人力資源管理理論培訓。
        • 北京 | 5年以上 | 大專

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          • 五險一金
          • 崗位晉升
          • 提供食宿
          • 技能培訓
          • 人性化管理
          • 節日禮物
          • 帶薪年假
          • 員工生日禮物
          • 管理規范
          • 包吃包住
          國際高端酒店/5星級 | 100-499人
          發布于 09:39
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          Work experience in similar capacity with international chain hotels will be better. 同等職位國際酒店經驗優先考慮。 Good guests service sense and professional skills. 良好的服務意識和專業技能。 Good verbal Chinese & English communication skills.? 良好的中英文口語交流能力。 Oversees and directs all aspects of the hotels Front Office and Housekeeping departments which include:? Front Office, Housekeeping, Public Areas and Fitness Centre.?? 監督和指導酒店前廳部和客房部的所有部門,包括前廳部、客房部、公共區域和健身中心。 Ensures? these? departments are? well? run?? by? focusing? on? the following? aspects:?Maximization? of?? revenues?? and?? profits,? minimization? of?? operating?? costs,?implementation and follow up of service standards,?training and compliance to relevant company policies.? 通過以下幾個方面來確保這些部門的正常運作:收入和利潤的最大化,運營成本的最小化,服務標準的執行和跟蹤,培訓和遵守公司相關政策。 Ensures high levels of customer satisfaction. 確保高水平的客戶滿意度。
        • 北京 | 經驗不限 | 學歷不限

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          • 五險一金
          • 崗位晉升
          • 提供食宿
          • 技能培訓
          • 人性化管理
          • 節日禮物
          • 帶薪年假
          • 員工生日禮物
          • 管理規范
          • 包吃包住
          國際高端酒店/5星級 | 100-499人
          發布于 09:39
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          監督所有餐飲店:餐廳、酒吧、客房服務、宴會和廚房的整體運營和發展。確保這些區域是利潤中心,按照明確的目標運作,為酒店的盈利、質量和卓越做出貢獻; ·照顧店鋪及員工的需要,提供高質素的顧客服務; ·確保所有客人都得到了超出他們期望的服務; ·管理團隊的個人技能和表現,使其達到最高水平; ·確保所有系統和程序按照品牌標準準確執行; ·負責所有網點活動的順利進行; ·產生積極的影響,承擔個人責任并主動解決問題,始終與客戶和同事進行清晰的溝通; ·積極投入,以熱情對待所有工作,并抓住機會學習新技能或知識,以提高個人表現; ·靈活,快速積極地響應不斷變化的需求,包括完成要求的任何任務; ·在追求團隊目標的過程中,通過與同事的合作和支持,保持高度的團隊關注; ·根據需要對工作表現、發展計劃、食品和服務質量以及品牌標準進行評估,提供建設性反饋(即績 效發展審查); ·以確保自己和他人在工作場所安全的方式履行所有職責; ·確保餐飲部完成預期的部門目標(如GOP,?Stay Experience Platform, QA結果); ? ? ?? To oversee all Food and Beverage outlets: overall operations and development of restaurants, bars, room service, banquets and each kitchen. To ensure that these areas are profit centers, operate with well-formulated objectives and contribute to hotel profitability, quality and excellence;? ?.??To look after the need of the outlets and the staff and deliver a high standard of customer service; .? ?To ensure that all guest have received service beyond their expectations; .? ?To manage team in individual skills and performance to the highest possible level; .? ?To ensure that all systems and procedures are carried out with accuracy according to Brand Standards; .? ?To be responsible for the smooth sequence of all the outlets activities; .? ?To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues; .? ?To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance; .? ?To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you; ·? To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals; ·? ?To perform evaluations providing constructive feedback regarding job performance, development plan, food and service quality, and Brand Standards as necessary (i.e. Performance Development Review) ; ·? ?To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace; ·? ?To ensure that Food and Beverage operations deliver expected departmental target (i.e. GOP,?Stay Experience Platform, QA results);
        • 北京 | 10年以上 | 大專 | 提供食宿

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          • 五險一金
          • 帶薪年假
          • 崗位晉升
          • 人性化管理
          • 司齡工資
          • 管理規范
          • 包吃包住
          • 技能培訓
          • 員工生日禮物
          國內高端酒店/5星級 | 100-499人
          發布于 08:47
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          主要職責(職務的主要工作內容) ·???? 設計、實施人力資源各項方針、政策。 ·???? 及時了解與貫徹國家、地方有關人事、勞動、涉及酒店的各項方針政策、法律法規。 ·???? 結合本酒店實施情況,協助酒店領導制定有關人事和培訓方面的方針政策與規章制度。 ·???? 工作中嚴格貫徹和執行人力資源各項政策和規章制度,并不斷改進和更新,確保其高效性。 ·???? 負責人力資源部的日常運作。 ·???? 參加酒店工作例會,認真執行會議決定,確保上情下達,下情上呈。 ·???? 制訂并審核部門各項年度和月度工作計劃、文件及報表。 ·???? 制訂并審核部門各項的財政預算和支出,并實施成本、費用的節控。 ·???? 依照酒店總體經營思路,規劃部門各項工作,確定職責、調配人力。 ·???? 確保所屬分部正常動作,按計劃完成各項工作任務。 ·???? 協調部門員工關系,確保團隊的穩定性,通過培訓不斷提升員工的工作績效。 ·???? 統籌開發與利用酒店總體人力資源。 ·???? 根據酒店的經營需要,合理定編,嚴格控制人力成本。 ·???? 依照各部門的用人需求,選定招聘渠道,設計招聘計劃,確定選用標準,并及時補充缺編。 ·???? 優化酒店內部人才選拔和人員流動機制,改進勞資制度,確保員工職業發展的良性化,及薪酬、福利的市場競爭力。 ·???? 不斷推進酒店內部管理的提升,強化對員工的專業訓練,持續開發人力資源潛力、改進綜合績效水平。 ·???? 協調內外部工作關系。 ·???? 協助酒店領導協調酒店各部門之間的關系,并與各部門建立良好的工作關系。 ·???? 維護酒店和員工的合法權益,并協調兩者之間的勞資關系。 ·???? 與工作相關政府機關、社會團體、教育單位、其它酒店以及人團交流中心等建立并保持友好的協作關系。 ·???? 領導安排的其它工作
        • 房務總監

          2萬-3萬
          北京-西城區 | 3年以上 | 本科 | 提供吃

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          • 五險一金
          • 技能培訓
          • 帶薪年假
          • 崗位晉升
          • 管理規范
          • 人性化管理
          • 領導好
          • 年底獎金
          • 員工折扣價
          • 員工生日禮物
          國際高端酒店/5星級 | 100-499人
          發布于 09:16
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          JOB SUMMARY? Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company. Comply with all company policies and procedures.? ? CANDIDATE PROFILE?? Education and Experience ? 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR ? 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. ? CORE WORK ACTIVITIES ?Leading Rooms Team ? Champions the brand’s service vision for product and service delivery. ? Communicates a clear and consistent message regarding departmental goals to produce desired results. ? Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. ? Monitors and promotes room rates, specials, and promotions at the residence. ? Managing Profitability ? Analyzes service issues and identifies trends. ? Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. ? Reviews and audits expenses. ? Managing Revenue Goals ? Monitors Rooms operations sales performance against budget. ? Reviews reports and financial statements to determine Rooms operations performance against budget. ? Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. ? Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. ?Ensuring and Providing Exceptional Customer Service ? Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. ? Delivers excellent customer service throughout the customer experience and encourages the same from other employees. ? Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. ? Coordinates and communicates event details both verbally and in writing to the customer and property operations. ? Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. ? Responds to and handles guest problems and complaints. ? Uses personal judgment and expertise to enhance the customer experience. ? Stays available to solve problems and/or suggest alternatives to previous arrangements. ? Interacts with guests to obtain feedback on product quality and service levels. ? Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. ? Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. ? Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. ? Ensures that employees understand expectations and parameters for Room duties. ? Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. ? Managing and Conducting Human Resources Activities ? Interviews and hires employees. ? Ensures employees are treated fairly and equitably. ? Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). ? Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. ? Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. ? Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. ? Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. ? Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. ? Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. ? Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. ? Identifies talents of direct reports and their teams, and assists with their growth and development plans.
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